The State of Florida - INVESTIGATION SPECIALIST I - PG
Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States.
Pay: $32,000 - $40,000 annually
Position Summary: The Florida Office of the Attorney General is seeking a self-motivated, analytical minded, and technologically savvy team member to work in the Consumer Protection Division in the Tampa Office. The primary responsibility for this position will be to assist with price gouging investigations, and to maintain statistics, metrics, and tracking related to price gouging enforcement efforts. The selected candidate will investigate suspected civil law violations and be in a position to advise and assist on referrals to Florida Department of Law Enforcement and other agencies. The duties and responsibilities of this position stem from enforcement of Chapters 501, 542, 812, 817, 895, and 932 of the Florida Statutes, and related laws and administrative rules of the state, and other federal statutes, rules, and laws.
Qualifications: A bachelor's degree from an accredited college or university and one year of experience in law enforcement, civil investigations, fraud or white-collar investigations, or any financial-related investigations or analysis.
Experience as described above can substitute on a year-for-year basis for the required college education.
Preference will be given to applicants with experience:
- Investigating or assisting with price gouging or other fraud, financial, white-collar, or consumer protection investigations
- Creating tracking reports and statistical reports
- Reviewing and assisting in resolution of consumer complaints
- Working with attorneys and other investigators
- Utilizing OSINT and social media to further investigations or assisting with investigations conducted largely online.
- Assisting with investigations related to, or knowledge in using online marketplaces.
The Work You Will Do:
This position will provide analytical and investigative support and assistance to the Price Gouging team, and the Consumer Protection Investigators and Attorneys, including but not limited to the following duties:
- Review and evaluate consumer complaints to determine if potential violations of Florida price gouging law or other violations of Chapter 501 Part II exist.
- Conduct site visits and contact businesses to evaluate allegations of price gouging.
- Take a responsible role in working through reasonable resolutions of the complaint between consumers and businesses.
- Serve and/or assist with the service of preservation letters and/or investigative subpoenas.
- Interview witnesses and gather evidence, including during declared states of emergency.
- Obtain and analyze documents to determine whether a price may be unconscionable.
- Assist in ensuring that price gouging and other state-of-emergency related complaints are timely investigated. During and immediately after a declared state of emergency, this may require working extended hours, working on weekends and/or working on holidays.
- This may also involve travelling to other affected regions to assist with the price gouging investigations.
- Prepare reports, statistics, correspondence, and memoranda relating to all analytical duties, including preparation of statistical reports, charts, and spreadsheets relating to data research and/or analysis.
- Assist the Price Gouging team and division management with statistical reports and keep accurate numbers for current and all previous states-of-emergency events.
- Utilize computer skills relating to e-mail and Internet transactions to trace or analyze transmission paths of messages or transactions.
- Seek out, identify, capture, collect and disseminate OSINT related to pricing, business trends, and in support of investigations.
- Use computer programs such as CFIS, Page Vault, Adobe, and e-discovery tools.
- Proficient with Microsoft Excel (data entry, tracking, sorting, and filtering, pivot tables, etc.)
- Assist with preparation of price gouging and state-of-emergency related cases for trial, through coordination with attorneys, investigators and other law enforcement, as may be necessary.
- Communicate with victims, witnesses, defendants, attorneys, corporate personnel, law enforcement investigators or any other persons who may have information concerning ongoing investigations.
- Assist consumers with questions and general updates on matters under your review, under the supervision and direction of the Price Gouging Team Leads.
- Identify and conduct appropriate investigative steps during an investigation.
- Track and maintain large data sets of complaints and assist in communicating with corporate personnel to track and ensure resolutions and refunds.
- Assist attorneys with special assignments, which may require extended hours and/or travel outside the worksite, during a declared state of emergency.
- Perform other related work as required.
Although this position's primary role will be in assisting with price gouging investigations, states of emergency are not predictable, and should there be insufficient price gouging investigative work due to lack of recent states of emergencies, many of the same tasks listed above may be required in support of standard Consumer Protection Investigations, non-price gouging Chapter 501, Part II complaints, investigations, and cases.
The selection process may include a Microsoft Excel skill assessment exercise. This skills exercise must be completed in one of the Attorney General’s offices.
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
- Annual and Sick Leave benefits.
- Nine paid holidays
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance option.
- Retirement plan options, including employer contributions
- (For more information, please click www.myfrs.com).
- Flexible Spending Accounts
- Tuition waivers.
- And more!
For a more complete list of benefits, visit www.mybenefits.myflorida.com.
IMPORTANT NOTICE: To be considered for the position, all applicants must:
Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.
- Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.
- The elements of the selection process may include a skill assessment exercise.
- Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
- OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, F.S.
Persons applying claiming veteran’s preference eligibility for this position must complete (in its entirety) in People First and attach to their application in People First the following: 1.) Veteran’s Preference Certification form 2.) Supporting Documentation for Category you are claiming. FAILURE TO COMPLETE AND ATTACH THE NECESSARY FORM AND SUPPORTING DOCUMENTATION BY THE CLOSE OF THE VACANCY ANNOUNCEMENT WILL RESULT IN VETERAN’S PREFERENCE NOT BEING APPLIED. You will need to: 1) print these forms, 2) manually complete the forms, 3) scan the completed forms, 4) save the completed forms, then 5) attach the completed forms to your profile in People First.
CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.
E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).
REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.